Privacy Policy

At Allwell Medxpress Logistics LLC ("Allwell Medxpress", "we" "us", or "our"), we prioritize the privacy and security of your personal information.

 

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, shipping services, or related products.

 

Additionally, it explains your rights concerning your personal data.

 

1. Definition of Personal Information

 

For the purposes of this Privacy Policy, "personal information" refers to data that can identify an individual, excluding business-related contact details (such as name, title, business address, or telephone number of an employee).

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2. Types of Personal Information We Collect and How We Use It

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We gather and retain data related to each shipment to provide efficient, reliable services. The types of personal information we may collect include: 

- Contact Information: Name, home address, email address, and phone number (excluding business-related details).

- Proof of Identity: Signature, driver’s license number, or other forms of identification.

- Financial Information: Credit card details, billing information, and payment history.

- Demographic Information: Age, education, and occupation (optional).

 

We use your personal information for various purposes, including: 

- To provide efficient and reliable shipping services, including package tracking, customer support, and billing.

- To communicate with you and recipients regarding delivery status. 

- To enhance our products, services, and website.

- To inform you about new services, products, or promotions that might interest you.

- To conduct market research and generate aggregate data for business improvement.

- To meet legal obligations, cooperate with law enforcement, collect outstanding debts, and safeguard our business.

 

 

3. Disclosure of Your Personal Information

 

We do not sell, share, or rent your personal information to third parties without your consent, except in the following cases: 

Service Providers: We may share personal information with third parties assisting us in providing services (e.g., delivery partners, IT support, payment processors). 

Legal Compliance: We may disclose personal information to comply with legal obligations, respond to legal requests, or cooperate with law enforcement. 

Business Transactions: If we undergo a sale, merger, or asset transfer, we may share personal information with a third party, provided they agree to abide by this Privacy Policy.

 

4. Knowledge and Consent

 

We collect personal information only when you willingly provide it. If you share information about a shipment recipient, it will be used only for processing the shipment and communicating delivery status. 

We rely on you to obtain the recipient’s consent for using their information. Consent may be explicit or implied, based on the information's sensitivity and context. You can withdraw consent at any time by contacting us, subject to legal or contractual obligations. We will inform you about the implications of withdrawing consent.

 

 

5. Protection of Your Personal Information

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We take commercially reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. These measures include: 

- Limiting access to personal information to authorized employees and partners. 

- Employing industry-standard security technologies, such as encryption and firewalls. 

- Regularly reviewing and updating our security practices.

 

However, while we take these precautions, we cannot guarantee the absolute security of information transmitted over the internet or stored in our systems. 

 

 

6. Retention of Your Personal Information

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We retain personal information only as long as necessary for the purposes for which it was collected and to comply with applicable legal requirements. Once it is no longer needed, the data will be securely deleted or anonymized.

 

7. Changes to This Privacy Policy

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We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and will be effective immediately. Your continued use of our services after changes are posted signifies your acceptance of the updated Privacy Policy.

 

 

8. Your Rights

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You have the right to:

- Access, correct, or update your personal information.

- Withdraw consent for the use of your personal information, subject to legal or contractual limitations.

- Request the deletion of your personal information where permitted by law.

To exercise these rights, please contact us using the details below.

 

 

9. Contact Us

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If you have any questions or concerns regarding this Privacy Policy, or if you believe we have not adhered to it, please reach out to us at:

 

Allwell Medxpress Logistics LLC

4203 Gardendale St. Suite C200

San Antonio, Texas 78229

Phone: 210-600-5886

Email: admin@allwellmedxpress.com

 

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10. Non-Confidential Information

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Any feedback, suggestions, or materials you provide to Allwell Medxpress (e.g., ideas or comments) will be considered non-confidential and non-proprietary. We may use, reproduce, and distribute this information for any purpose, including the development and promotion of new products or services.