Terms & Conditions
A legal disclaimer | Effective Date: 03/13/2025
Welcome to Allwell Medxpress Logistics ("we," "us," or "our"). These Terms and Conditions govern your use of our medical delivery logistics services based in San Antonio, TX.
By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.
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1. Services Provided
Allwell Medxpress Logistics specializes in the delivery of medical supplies, prescriptions, and healthcare-related products.
Our services include but are not limited to:
- Scheduled and on-demand medical deliveries.
- Emergency and same-day delivery services.
- Customized logistics solutions for healthcare providers.
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2. Eligibility
To use our services, you must:
- Be at least 18 years of age or have the consent of a legal guardian.
- Provide accurate and complete information for all deliveries.
- Comply with all applicable laws and regulations.
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3. User Responsibilities
You agree to:
- Provide accurate delivery details, including addresses, contact information, and special instructions.
- Ensure that all items for delivery comply with legal and safety requirements.
- Not use our services for illegal or unauthorized purposes.
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4. Delivery Terms
- Delivery Times: We strive to meet all delivery deadlines but cannot guarantee exact times due to factors beyond our control (e.g., weather, traffic).
- Signature Requirements: Some deliveries may require a signature upon receipt. If no one is available, we will follow our redelivery policy.
- Failed Deliveries: If a delivery cannot be completed, we will attempt to reschedule or return the item to the sender. Additional fees may apply.
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5. Payment Terms
- Fees: Service fees will be communicated prior to delivery. Additional charges may apply for expedited or specialized services.
- Invoicing: Payment is due as specified in your invoice. Late payments may incur penalties.
- Refunds: Refunds are issued at our discretion and only under specific circumstances (e.g., service errors).
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6. Cancellations and Changes
- Cancellations: You may cancel a delivery request, but fees may apply depending on the timing and progress of the delivery.
- Changes: Changes to delivery details must be communicated as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee success.
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7. Liability and Limitation
- Damages: We are not liable for damages resulting from improper packaging, incorrect delivery information, or circumstances beyond our control.
- Lost Items: In the rare event of a lost item, we will conduct an investigation and compensate you up to the declared value of the item.
- Maximum Liability: Our liability for any claim is limited to the total amount paid for the specific service in question.
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8. Prohibited Items
You may not use our services to transport:
- Hazardous materials.
- Illegal or unauthorized items.
- Items that violate local, state, or federal laws.
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9. Privacy
Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your information.
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10. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, for violations of these terms or for any other reason.
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11. Governing Law
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These Terms and Conditions are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of San Antonio, TX.
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12. Changes to These Terms
We may update these Terms and Conditions periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.
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13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Allwell Medxpress Logistics
4302 Gardendale St. Ste C200
San Antonio, TX 78240
210-600-5886
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Thank you for choosing Allwell Medxpress Logistics, where every delivery is a lifeline. We are committed to providing you with reliable and secure medical delivery services.